Turn Your Toughest Customer Into Your Biggest Fan

These 7 tips will help you transform your most difficult clients into big marketing victories.

1. Thank your customer for complaining and mean it.

2. Soothe yourself when customers rant.

3. Take the high road. 

4. Get comfortable with conflict.

5. Pivot toward thoughts that inspire excellence.

6. Look for the positive qualities in your client’s negative behavior.

7. Be prepared for service-recovery.

More: http://www.inc.com/marla-tabaka/tough-customers-into-vocal-advocates.html

 

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