Turn Your Toughest Customer Into Your Biggest Fan

These 7 tips will help you transform your most difficult clients into big marketing victories.

1. Thank your customer for complaining and mean it.

2. Soothe yourself when customers rant.

3. Take the high road. 

4. Get comfortable with conflict.

5. Pivot toward thoughts that inspire excellence.

6. Look for the positive qualities in your client’s negative behavior.

7. Be prepared for service-recovery.

More: http://www.inc.com/marla-tabaka/tough-customers-into-vocal-advocates.html



Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s